Quality Assurance


What is Quality Assurance Process?

Project Management Institute (PMI) defined Quality Assurance (QA) in the fourth edition of PMBOK guide as “the process of auditing the quality requirement and the result from quality control to ensure quality standards and operational definition are being used”. Quality Assurance focuses on the process of a project to find a deficit in the process. A standard process will increase the chance of having a high-quality product. It is a proactive quality process. The aim of the QA team is to investigate, test and develop processes so that defects do not arise when the product is being developed. In another word, it is about making sure that the project team is doing the right thing in the right way.

The QA department supports all stakeholders of the project including project team, senior organization manager, customer. The QA proves the project with continuous process improvement to achieve the planned quality. 

 Quality Assurance technique

Total Quality Management (TQM), Trend Analysis, Cost Analysis, Cause and Effect Diagram and Quality Audit are examples of tools and techniques to develop the Quality assurance.

For instance, Quality Audit document is a structured review to ensure the project activities is in line with organizational policies, process, and guidelines. It describes the best approach to perform activities, deficiencies and the gaps in the process. It shares the best practice of implementation of project task in the organization or even in the industry.

 These should be specific tasks in your work breakdown structure and should be tied to specific risks identified in your risk management plan. 

 How to develop Quality Assurance process?

Project QA should be well-documented. There should be a specific task in WBS describing in detail how a specific risk (which is already identified and registered) is going to be handled. It is a great source of lessons learned and a means to reveal the quality are being monitored and controlled in the project. Furthermore, it has a key role in satisfying the customer/buyer that the organization is developing a product to the satisfactory level of standard. Some customers may ask their supplier to produce their Quality Assurance document in the tender.

British Standard Institution as one of the various international and national organization publishes guidelines and policies about Quality Management and Quality assurance. Examples of the standards shown in the table. 

Standard Description
ISO 9000 Quality management and Quality assurance Standard
ISO 9001 Guideline for QA in design and development, production, installation and service.
ISO 9002 Quality Systems-guideline for QA in production and installation
ISO 9003 Quality system- guideline for QA in inspection and testing
ISO 9004 Guideline for quality management and quality systems elements
ISO 10006 Guidelines for quality in project management
ISO 10007 Guideline for configuration management

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